Return Policy

Effective Date: August 26, 2023

Thank you for choosing Heretic Photography & Boudoir. We take pride in delivering high-quality products to our valued customers. This Return Policy outlines the guidelines for returning products purchased from our store. By making a purchase, you agree to adhere to the terms and conditions stated herein.

1. Return Eligibility: Returns will only be accepted for products that are damaged upon arrival. We thoroughly test the quality of our products to ensure they meet our high standards before they are shipped to you. Our commitment to quality aims to provide you with products worthy of your satisfaction.

2. Return Timeframe: All return requests must be submitted within 30 days of the original purchase date. Requests submitted beyond this timeframe will not be accepted.

3. How to Initiate a Return: To initiate a return, please contact us via our Contact Page within the specified return timeframe. Provide your order number, a detailed description of the damage, and photographic evidence if possible. We will review your request and respond to you with further instructions within a reasonable time.

4. Exceptions:

  • Products showing signs of wear and tear beyond damage upon arrival are not eligible for return.

  • Digital products and services are non-refundable once delivered.

  • Customized or personalized products are exempt from the return policy unless they arrive damaged.

5. Refund Process: If your return request is approved, we will initiate the refund process. Refunds will be issued in the same payment method used for the original purchase. Please allow a reasonable processing time for the refund to reflect in your account.

6. Contact Information: For any inquiries or to initiate a return request, please visit our Contact Page. We're here to assist you and provide guidance throughout the process.

7. Additional Information: For a comprehensive understanding of your rights and responsibilities as a customer, please refer to our Terms of Service and Privacy Policy.

We value your trust and strive to maintain a positive shopping experience. Your satisfaction is important to us, and we're here to address any concerns you may have.

Thank you for choosing Heretic Photography & Boudoir.

Sincerely,

Jesse, Owner, Heretic Photography & Boudoir

Note: This Return Policy is subject to change without prior notice. It is recommended to review this page periodically for any updates.