Heretic Photography (“Heretic Photo”) does not currently operate a regular online print storefront. This policy is maintained so the terms are clear whenever physical prints, albums, wall art, or other products are sold directly by Heretic Photo.
1. Damaged or Defective Products
If a physical product arrives damaged, materially defective, or materially different from the item ordered, contact Heretic Photo as soon as reasonably possible. Include the order information, a description of the problem, and photographs of the product and packaging when available.
2. Return Request Window
Unless a different written policy was provided with the order, requests concerning damaged or defective physical products should be submitted within 30 days of the original purchase date or within a reasonable period after delivery, whichever is later where required by applicable law.
3. How to Start a Request
Use the Contact page and provide enough information to identify the order and understand the issue. Do not mail a product back until return instructions have been provided.
4. Custom & Personalized Products
Prints, albums, wall art, or other items produced specifically for a client may be custom goods. Custom or personalized products generally cannot be returned because of a change of mind, preference, sizing choice, or other non-defect reason once production has begun, except where required by law.
5. Color, Cropping & Display Differences
Printed photographs can differ slightly from what appears on a phone, monitor, or tablet because of display calibration, print process, paper or material, crop, aspect ratio, and ambient light. Minor expected production or display differences are not considered damage or defects.
6. Services & Digital Deliverables
Photography session fees, retainers, creative services, licensing fees, and delivered digital products are not physical-product returns. Refunds, cancellations, rescheduling, and service-specific obligations are controlled by the booking agreement, invoice, license, or other written terms for that project.
7. Approved Remedies
When a physical-product claim is approved, the appropriate remedy may be a replacement, reprint, repair, account credit, or refund depending on the circumstances and availability. If a refund is issued, it will normally be returned to the original payment method when reasonably possible.
8. Shipping & Return Costs
If Heretic Photo confirms that a product arrived damaged or defective, reasonable replacement or return-shipping arrangements will be provided as appropriate. Unauthorized shipping or expedited costs may not be reimbursed unless agreed in advance.
9. Third-Party Fulfillment
Some future products may be produced or shipped by a professional lab or fulfillment partner. Heretic Photo will remain the point of contact for products sold directly by Heretic Photo, although the lab or carrier may need information or photographs to resolve a production or shipping issue.
10. Changes to This Policy
This Return Policy may be revised when product offerings, fulfillment methods, or legal requirements change. The version in effect for a purchase will be the version applicable to that transaction unless a different written agreement controls.
11. Contact
For a product issue or policy question, use the Contact page. Related terms are available in the Terms of Service and Privacy Policy.
